Acrok Support does not respond. They pushed out an update 6 weeks ago and it will now not load blurays. It loads to 4% downloading AACS keys and then errors that it cannot read the disk and advises you to contact support@ acrok.com. This has happened on multiple computers with all Blurays that were previously ripped before the update. I have sent 9 requests for help over the last 40 days and ZERO response from Acrok. Software is now non-functional for Blurays and they do not care and will not respond.
AK Outdoorsman, I have the same problem. After several years of usage the program, suddenly it stopped loading BD discs showing the announcement "downloading AACS keys and the source disc cannot be loaded". Then I contacted support several times without any response. I tried several similar rippers and all are working in trial version OK downloading all my BD´s without problems and ripping them to PC. It looks like Acrok support will not respond at all and they won´t solve the problem. If you have any new experience, let me know, please.
Does anyone know what settings to use while using Acrok to rip a bluray without downsizing at all, so that the backup will be identical to the disk? I cannot find any instructions on how to use Acrok.
